კონფიდენციალურობის პოლიტიკა

1. Introduction

Welcome to PickUpShi ("Company," "we," "our," "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our PUDO network services, website, and mobile application.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information You Provide

We collect information that you voluntarily provide to us when you:

• Register for an account
• Use our package tracking services
• Drop off or pick up packages at PUDO locations
• Contact customer support
• Subscribe to our newsletter
• Participate in surveys or promotions

This information may include:

• Identity Data: Name, username, date of birth
• Contact Data: Email address, phone number, mailing address
• Account Data: Username, password, preferences
• Transaction Data: Package details, tracking numbers, pickup/delivery history
• Payment Data: Billing address, payment card details (processed securely by our payment providers)
• Marketing Data: Your preferences for receiving marketing communications

2.2 Automatically Collected Information

When you access our services, we automatically collect certain information, including:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent, clicks, search queries
• Location Data: Approximate location based on IP address; precise location if you grant permission
• Cookies and Tracking: See our Cookie Policy for details

2.3 Information from Third Parties

We may receive information from:

• E-commerce platforms integrated with our services
• PUDO location partners
• Payment processors
• Social media platforms (if you choose to connect your account)
• Marketing and analytics providers

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 To Provide Our Services

• Process package pickups and deliveries
• Provide real-time tracking updates
• Send notifications about your packages
• Manage your account and preferences
• Process payments and prevent fraud

3.2 To Improve Our Services

• Analyze usage patterns and trends
• Conduct research and development
• Test new features and optimize performance
• Gather customer feedback

3.3 To Communicate With You

• Respond to your inquiries and support requests
• Send service-related announcements
• Provide marketing communications (with your consent)
• Send surveys and feedback requests

3.4 For Legal and Security Purposes

• Comply with legal obligations
• Enforce our terms and conditions
• Protect against fraud and abuse
• Ensure security of our systems

4. Legal Basis for Processing (GDPR)

If you are in the European Economic Area (EEA), our legal basis for collecting and using your information depends on the data and context:

• Contract Performance: Processing necessary to provide our services
• Consent: You have given clear consent for specific purposes
• Legitimate Interests: Processing is in our legitimate business interests
• Legal Obligation: Processing is necessary to comply with the law

5. How We Share Your Information

We may share your information with:

5.1 Service Providers

Third-party vendors who perform services on our behalf:

• Payment processors
• Cloud hosting providers
• Email and SMS service providers
• Analytics and advertising partners
• Customer support tools

5.2 PUDO Location Partners

We share necessary information with our partner locations to facilitate package handling.

5.3 Business Transfers

In connection with any merger, sale, or acquisition, your information may be transferred to the new owner.

5.4 Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety.

5.5 With Your Consent

We may share your information for other purposes with your explicit consent.

6. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place, including:

• EU-US Data Privacy Framework compliance
• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions by relevant authorities

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Retention periods vary depending on the type of data:

• Account Information: Retained while your account is active, plus 3 years after closure
• Transaction Data: Retained for 7 years for accounting and legal purposes
• Marketing Data: Retained until you unsubscribe or request deletion
• Usage Data: Typically anonymized after 2 years

8. Your Privacy Rights

8.1 General Rights

• Access: Request a copy of your personal information
• Correction: Update inaccurate or incomplete information
• Deletion: Request deletion of your information (subject to legal obligations)
• Objection: Object to certain processing of your information
• Restriction: Request that we limit processing of your information
• Portability: Receive your data in a portable format
• Withdraw Consent: Withdraw consent where processing is based on consent

8.2 GDPR Rights (EEA Residents)

If you are in the EEA, you have additional rights under GDPR. To exercise these rights, contact us at privacy@pickupshi.ge.

8.3 CCPA Rights (California Residents)

If you are a California resident, you have the right to:

• Know what personal information we collect and how we use it
• Request deletion of your personal information
• Opt-out of the sale of your personal information (we do not sell your information)
• Non-discrimination for exercising your privacy rights

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will delete it.

10. Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security assessments and updates
• Employee training on data protection
• Incident response procedures

However, no method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

11. Third-Party Links

Our services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.

12. Marketing Communications

With your consent, we may send you marketing emails, SMS, or push notifications. You can opt-out at any time by:

• Clicking the unsubscribe link in emails
• Replying STOP to SMS messages
• Adjusting notification settings in your account
• Contacting us at marketing@pickupshi.ge

Note: You will still receive essential service-related communications even if you opt-out of marketing.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

• Posting the new policy on our website
• Updating the "Last Updated" date
• Sending an email notification (for material changes)

Your continued use of our services after changes constitute acceptance of the updated policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

15. Supervisory Authority

If you are in the EEA and believe we have not addressed your concerns adequately, you have the right to lodge a complaint with your local data protection authority.